1. Terms and Conditions
(Please note that our T&Cs aim to cover the details of our agreement, but depending on the final services you opt for, we may accept or require other conditions.)
1. 1. The Price includes, and we take responsibility for:
* The purchase of the ingredients, preparation, safe food handling, cooking and serving of the dishes.
* Traveling fees, up to 50 miles. Over 50 miles milage fee may apply.
* The washing up except for drinking glasses
* Setting up equipment where apply, and complete clear up after the service
* Waste removal
* Cutlery
* Crockery
* Napkins
* Waiting staff
1. 2. We usually kindly suggest to choose the same option from each course for everyone where possible. We do make exceptions for any possible dietary requirements, however if you want to have several options from each course, we may charge for a third, fourth, etc.. menu item of the same course.
1. 3. Please note that our prices may include setting and decorating the dinner table, serving and/or washing drink glasses, and extra staff members for drink service. If you wish any of these services included in the price, just let us know in advance and we will be more than happy to help. Recommended 1 waiter / 10 seated guests, however it can be less, depending on the type of catering. We`ll give you the minimum waiting staff criteria on your concrete quote that is sufficient for a smooth food service.
1. 4. Except for wedding and event catering, cutlery surcharges may apply.
Favourites: £3.50-/ person
8-course: £5.00-/ person
Buffet / Sharing / BBQ, Wedding, etc packages include cutlery.
1. 5. At Food Champs we take allergies very seriously, please declare all allergens or special food requirements upon booking. Our Menu items may contain or come into contact with WHEAT, CRUSTACEANS, EGGS, FISH, PEANUTS, SOYBEANS, MILK, NUTS, CELERY, MUSTARD, SESAME, SULPHITES, LUPIN, MOLLUSCS. Our menu descriptions do not list all ingredients. If you have an allergy, please let us know before booking. With prior notice, we can prepare allergen safe food.
1. 6. Except for wedding and event catering, our chef will arrive approximately 1.5 hours before serving the first course. This gives them enough time to set up the kitchen.
1. 7. We need your final menu choices in writing with the full names of the courses as on the menu or as you agree with our head chef (to avoid misunderstandings) the latest till 7 days before your event.
1. 8. We do not leave ready meal or cook for take away. We do not take responsibility for any food, desserts or wedding cakes provided by other sources. We will handle them in an accordance with the latest H&S and Food Handling Regulations.
If your venue is hard to access because of the location and nav system gaps, please give us supportive information (pictures or text description) to find you easily. We view wedding venues prior to the date, or request images of the access and the kitchen facilities where that’s not possible.
2. Payment Conditions of Events for less than 20 people
2. 1. All bookings must be fully paid for in advance. Once the full payment is received, your booking will be confirmed. We suggest you to make this payment as early as possible, because we cannot hold dates.
2. 2. Please put your name and the event date as reference. Thank you.
2. 3. If you need to re-schedule or cancel, we will always do our best to help. If you request a change of date at least 21 days before the date you originally booked Food Champs may be able to change the date, subject to the availability of the chef, but this is not guaranteed. There is a 10% charge for this change.
3. Cancellation Policy of Events for less than 20 people
3. 1. If you confirm your cancellation at least 21 days before the confirmed date, you will receive a full refund, minus a 10% of the full amount for our administration charge.
3. 2. You will receive 50% refund if you confirm your cancellation between 14 days and 21 days before the confirmed date.
3. 3. We cannot offer any refund if you cancel less than 14 days in advance of the confirmed date.
4. Payment and Cancellation Policy of Events for 20 people or above
4. 1. To secure your booking, 25% deposit of the total payment must be paid at the day of your booking. This is non-refundable, unless your cancellation is within minimum 6-month-notice. In case of cancellation due to unforeseen circumstances, subject to our availability you might want to post-pone your event with us at no further charges.
4. 2. Payment must be received, in full, no later than 4 weeks prior to the scheduled event.
4. 3. If full and cleared payment has not been received till 4 weeks prior to the event you will be asked to make immediate payment of the outstanding balance on the day
4. 4. You will receive a confirmation via email within 24 hours of receipt of payment confirming your booking.
5. Cancellation policy of Events for 20 people or above:
5. 1. Cancellations must be received in writing (via email) in advance of the event.
5. 2. The following cancellation charges apply:
a. 6+ month-notice: Full refund of your deposit
b. Less than 6-month-notice: No refund of the deposit, but you can post-pone your event, subject to availability.
c. Failure to attend, or less than 4-week-notice: No refund.
By paying the deposit to secure your date, you accept the above terms and conditions.